Community Gateway

The Community Gateway is a dedicated telephone line available for everyone and provides a single point of access to a wide range of professional voluntary sector support. 

It will provide a ‘gateway to independence’, working with people to identify their needs and put appropriate packages of support in place. The Gateway aims to create personalised plans that prevent hospital admissions, reduce social isolation, and improve wellbeing. It will also connect people to mental health support, community activities and wider winter support including hot food and warm spaces. 

People can access the Gateway via:

A dedicated telephone line – 01872 266383
Email address –

These can be used to speak to trained staff and find local support that’s right for them. In addition, staff members in the community will be available to offer one to one and group support.  

The Gateway is open 8am to 8pm, seven days a week, 365 days a year – including Christmas day.